I am pleased to ship worldwide.
Please note that apart from the illustrations already available in the shop, every other illustration, cup, t-shirt etc. and almost all the others product available are made upon your placement of the order. This means your product is made just for you!
All the illustrations present and sold in the shop are hand painted with watercolor on a variety of paper to suit the subject. The only reproductions to be taken from original illustrations are used for printing on different products and materials such as mugs, coasters, business cards, t-shirts, mouse pads, calendars etc.
TIME OF REALIZATION
Please allow 10/15 working days for the realization of the illustrations and the possible printing on the different supports required example: cup, t-shirt, coasters etc.
DELIVERY TIMES
3/15 days. Delivery times will depend on the courier or post office.
PACKAGING
Prints are shipped in heavy-duty cardboard tubes or water-proof and re-inforced envelopes.
CUSTOMS, TARIFFS + TAXES
https://www.robertvaughanillustrations.com will not be responsible for any duty or tax charges incurred upon international orders.
Duties and taxes are determined by the customs agency within the destination country and although they are not always incurred, if so, they will be the responsibility of the recipient.
Returns & Refunds
We want you to be happy with your purchase. If you purchase an item from Robert Vaughan Illustrations online and simply change your mind, you have the right to return the item in accordance with Irish consumer law.
Change of mind – online purchases
For purchases made through our website, you have 14 days from the day you receive your order to let us know that you wish to cancel your purchase. You do not need to give a reason for the cancellation.
Please contact us in writing at robertvaug@gmail.com within the 14-day cancellation period.
After notifying us, you must return the item within a further 14 days. The cost of returning the item is the responsibility of the customer.
The item should be returned securely packaged. You may open and inspect the item as reasonably necessary to establish its nature, characteristics and functioning. If the item is handled beyond what is reasonably necessary and this results in a reduction in its value, we may make a proportionate deduction from the refund.
For original artwork and limited edition prints, please take particular care when packaging the item for return, as damage may reduce its value.
Once we receive the returned item, we will inspect it and process your refund. We may withhold the refund until we have received the returned item.
Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed with you.
The refund will include the price paid for the returned item and the standard delivery charge paid at the time of purchase. Any additional cost for express or upgraded delivery is non-refundable.
Non-returnable items – personalised and made-to-order products
The 14-day right to cancel does not apply to products that are made to the customer’s specifications or clearly personalised, unless the item is faulty, damaged or not as described.
This may include artwork or other products that have been specifically commissioned, personalised or produced to meet an individual customer’s requirements.
This exclusion does not affect your statutory consumer rights. If a personalised or made-to-order item is faulty, damaged or does not conform to the sales contract, you may still be entitled to a repair, replacement, price reduction or refund under Irish consumer law.
Damaged, faulty or incorrectly described items
If your order arrives damaged, faulty or not as described, please contact us as soon as possible.
These situations are separate from a change-of-mind return and are covered by your statutory consumer rights.
If an item is faulty or does not conform to the sales contract, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances.
If the problem occurs within 30 days of receiving the goods, you generally have a short-term right to terminate the contract and receive a full refund under Irish consumer law. Where a return is required because an item is faulty, damaged or not as described, we will cover the reasonable cost of returning the item.
Exchanges
We do not routinely offer exchanges for change-of-mind returns. If you would like a different item, you can return the original item in accordance with this policy and place a new order.
Nothing in this policy affects your statutory rights under Irish consumer law.